Returns, Refunds and Cancellations Policy

Last updated: 3 October 2026

Food returns

Food safety matters. We generally do not accept change-of-mind returns of perishable food, opened food, or items whose seals have been broken. This does not restrict remedies for defective, unsafe, expired-on-arrival, damaged, incorrect or misdescribed goods, or other rights under applicable law.

Report a problem

If there is a problem, contact us as soon as possible. For visible damage or an incorrect delivery, we recommend contacting us within 48 hours to help us investigate promptly. This recommendation is not a cutoff for statutory rights or issues discovered later.

Include your order number, a description of the problem and photographs where available. Keep the packaging and batch details if safe to do so. Do not consume products that appear unsafe.

Replacements and returns

After review, we will offer an appropriate remedy, such as a replacement or refund. If a return is required for a verified issue caused by us, we will arrange it or explain how approved return costs are reimbursed. Do not return food without instructions.

Refunds

Approved refunds will normally be initiated within 5–7 business days to the original payment method, where possible. Banks or payment providers may need additional time to credit the amount. If another method is needed, we will agree it with you.

Cancellations

To request cancellation, contact us promptly. Orders can generally be cancelled before dispatch. Once dispatched, cancellation may not be possible; remedies for delivery or product problems remain available.

Contact us

Email: support@desikhet.com
Phone: +91 9539 599 160